Wichtiges zu den AGBs

Der Gewinn wird automatisch Ihrem Konto gutgeschrieben. In Einzelfällen kann die Gutschrift von Gewinnen bis zum Erscheinen des offiziellen Ergebnisses ein paar Stunden dauern.
Alle Wetten werden entschieden und ausgewertet, sofern das Ergebnis feststeht.
Ein abgesagtes, abgebrochenes oder annulliertes Sportereignis wird in den meisten Fällen als ungültig erklärt.
Bei falschen Quoten oder falschen Informationen zu den Spielen, hat SoloBet das Recht, die Einsätze/Tickets zu annullieren/stornieren. Bei einer Kombiwette kann es sein, dass die gesamte Quote entsprechend angepasst wird und die Kombiwette noch immer gewonnen werden kann, wenn alle anderen Wetten, die darin enthalten sind, ebenfalls gewonnen werden.
SoloBet übernimmt keine Haftung für Eingabe-, Übertragungs- und/oder Auswertungsfehler. Insbesondere behält sich SoloBet das Recht vor, offensichtliche Fehler bei der Eingabe von Wettquoten und/oder der Auswertung von Wettergebnissen (z. B. Schreibfehler, falsche Spielerpaarung, offensichtliche Quotenvertauschung, falsche Handicapvorgaben, offensichtliche Vorgabe Anzahl Tore für Über/Unterwette) zu korrigieren – auch nach dem Ereignis - oder die betroffenen Wetten für ungültig zu erklären.
SoloBet übernimmt auch keine Garantie für die Richtigkeit, Vollständigkeit oder Aktualität der zur Verfügung gestellten Informationsdienste, z.B. auf Quotenlisten oder Livescore.
Jeder Versuch, im Rahmen der Wettaktivität geheime Absprachen zu treffen oder der Vorsatz, direkt oder indirekt, an einer solchen Absprache teilzunehmen, ist strengstens verboten. SoloBet hat das Recht, die Einsätze/Tickets zu annullieren/stornieren. Ebenso sind die Schließung des Wettkontos und die Konfiszierung des Guthabens möglich.

Terms and Conditions

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General Terms & Conditions

General
Winnings and Determination of Winnings
Limits on Pay-outs and Winnings
Opening an Account / Account
Account Pay-out
Placing a bet on www.SoloBet.com
Account information
Betting information
Stakes and special conditions for the shop business
General Betting Rules
Betting markets
Sports
Privacy Policy
Complaints

General
SoloBet operates the domain SoloBet.com. SoloBet can use other country-specific domains for calling the website from certain regions.

SoloBet and the betting customer are the only parties involved in each betting contract.

In order to place a bet with SoloBet,the customer must agree to these General Terms and Conditions.

SoloBet reserves the right to modify these General Terms and Conditions. The user is responsible to remain informed on the currently valid provisions. SoloBet recommends that users print out these GT&C and all future transaction data in order to avoid misunderstandings and disputes at a later stage.

It is possible that all or some residents of certain countries are prohibited to access the website. SoloBet does not intend that people living in countries where such activities are illegal use the website for betting or other purposes. The website should not be regarded as an offer, advertisement or invitation from SoloBet to use or source bets or other services in those jurisdictions where such activities are illegal.

The customer is responsible to inform himself about the applicable laws in his place of residence.

The customer must ensure that when using the website he acts as an individual customer and/or when betting on the website acts within the laws of his own jurisdiction. SoloBet cannot be held responsible for any violation of local laws on the part of the customer.

Bets placed on behalf or to the account of bookmakers or betting agents and their employees are not accepted.

Bets on sporting events in which the customer is involved (e.g. participating sportsmen, owners, trainers or officials of a participating association) are not permitted.

SoloBet reserves the right to cancel these bets even after the event that was bet on has finished.

SoloBet is free to:
- reject applications for accounts without providing a reason
- reject individual bets without providing a reason
- limit the stake on individual bets
- limit the stake of individual customers

SoloBet reserves the right to close an existing account without providing a reason. In such an event the customer will receive notification of the remaining balance on the account. The betting customer shall be excluded forthwith in the case of fraud or attempted fraud especially when placing a bet.

SoloBet is not liable for transmission errors with regard to betting data and results. SoloBet engages third parties for its services that have also contractually excluded SoloBet from any liability. Therefore there are absolutely no claims for compensation due to transmission errors, delays, or the misuse or manipulation of data during transmission via the Internet or for other errors occurring during transmission of data and results.

The customer is not entitled to transfer or pledge receivables against SoloBet either gratuitously or non-gratuitously.

SoloBet assumes no liability whatsoever if a betting account is misused by unauthorised persons entering the username and password. The betting customer is responsible to keep his username and password secret; all account transactions, deposits and pay-outs are made to the customer’s account when the username and password are entered.

To correspond with our security rules, the password must consist of not less than 8 characters. It may contain upper and lower case characters, special characters and digits, but no umlauts. The password must not be similar to other user data, eg first name or city.

SoloBet advises its customers to print these Terms and Conditions and all transaction data to avoid possible misunderstandings and disputes.

SoloBet reserves the right to use additional services for evaluating the use of its website.

If a bet is declared "invalid" (e.g. cancellation of match) this bet shall be evaluated with 1.0 odds as “won”. For individual bets this means that the user receives an amount equivalent to his stake.

On combination bets all the odds are adjusted accordingly and the combination bet is still won when all other bets contained therein are also won.

Possible fees, for example on individual bets, are not refunded.

If information becomes known during accepting bets that could determine the result, SoloBet will newly determine the deadline for accepting bets or the bet shall be declared invalid.

SoloBet assumes no liability for input, transmission and/or evaluation errors. In particular, SoloBet reserves the right to make corrections if obvious errors occurred when entering betting odds and/or evaluating betting results (e.g. typing errors. incorrect match pairing, obvious mix-ups with regard to odds, incorrect handicaps, obviously wrong number of goals for over/under bets) – also after the event – or to declare the bets concerned to be invalid. SoloBet also does not assume any guarantee that the information services made available are correct, complete or up-to-date, e.g. odds lists or Livescore. Only the amount confirmed and displayed by SoloBet is considered the wager.

If the calculation or booking of winnings is incorrect, SoloBet has the right to make retrospective corrections. The bet is then calculated with the correct odds and in the case of a win, paid out with the corrected odds. Incorrectly credited winnings must be paid back.

SoloBet may waive rights from the General Terms and Conditions in individual cases. The customer has no claim to the waiving of rights in the future.

If one of the provisions of these General Terms and Conditions should be invalid, wholly or in part, the betting contract remains unaffected. If individual provisions are invalid, the content of the betting contract replacing this provision will comply with the legal regulations that come closest to the invalid provision.

Winnings and Determination of Winnings

Winnings on bets with fixed odds are calculated by multiplying the odds with the wager.

Provided the outcome is certain all bets will be decided and evaluated. SoloBet only accepts the results that occur during the event. Any changes that are made after this time have no influence on the evaluation of the betting event.

Bets that have already been decided at the time of interruption (live bets, half-time bets, match period bets, over/under bets, first goal etc.) are evaluated without regard to the time of the interruption or resumption of play. If the event is cancelled after termination of the normal playing time (e.g. during extra time / penalty shoot-out) the result after normal playing time applies.

If a sporting event that was cancelled, interrupted or withdrawn is restarted or continued by the end of the following day, local time, the stake will apply to the newly restarted/continued betting event. The bet also remains valid if the event is replayed/continued or played at a neutral venue. If the match is not restarted or continued, it will be declared invalid. This shall not apply to betting markets previously offered as live bets and already evaluated (for example winning a set, winning a game, over/under-bets).

League matches or matches within a tournament such as Cup matches that are ended by the referee before normal playing time, will be evaluated according to the final score if the referee declares the match legal with the final whistle and the match is added to the official tables and is not replayed or continued at a later stage.

If the party on which the bet has been placed does not start regardless of the reasons but the event itself goes ahead the bet has been lost. This applies to all sports bets. However, if the entire betting event does not take place the bets will be declared invalid.

For the "goal scorer" type of bet to be valid, the player wagered on must participate in the game at the start of the event, otherwise the bet shall be invalid. Subsequent substitutions shall not be taken into account in this context.

Dead heat: If two or more participants in a sporting event are declared winners, the betting odds will be shared accordingly.

Under specific circumstances, SoloBet offers a so-called "buy-back" for certain betting slips. This offer is voluntary on the part of SoloBet i.e. the customer shall have no claim to an offer of a buy-back being made for a betting slip.

Any attempt to collude or intent to participate, directly or indirectly, in any collusion scheme in the course of any betting activity is strictly prohibited. Likewise, the use of any aids such as (but not restricted to) scripts, bots or spiders is strictly prohibited.

All transactions are checked for possible money laundering activity. Any suspicious activity on an account could lead to the player being reported to the relevant authorities and freezing of the funds and could also lead to the closure of the account and confiscation of the funds.

Limits on Pay-outs and Winnings

There is a general limit on winnings/pay-outs for sports wagers of Euro 40000 per customer and week.

A limit on winnings of Euro 40000 per bet applies.

If there is any suspicion of betting and race manipulation SoloBet reserves the right to block pay-out for the respective race or sporting event until a court of arbitration for sport or an ordinary court decides that neither betting nor race manipulation has occurred. Without judicial clarification only the stake will be refunded.

The pay-out of winnings may be deferred for up to 30 days.

Opening an Account / Account

General

By opening a betting account/deposit account the betting customer declares that he:
1. is 18 years or older,
2. is not a restricted person with respect to business activities,
3. does not use funds gained through criminal activities,
4. is opening the account for personal use and has no commercial intentions,
5. aware of the current General Terms and Conditions of SoloBet and expressly accepts them.
The customer is obliged to submit correct information during the registration, including address and e-mail address. The customer also agrees to update this information in a timely manner should there be any changes to their personal data provided.

If an account is opened and run in breach of the conditions specified in section IV.1 SoloBet is entitled to confiscate the funds contained in this account.

SoloBet treats all accounts in the strictest confidence

The customer shall direct all questions with regard to his betting account through the contact form on the website.

The usual currency is the Euro. SoloBet can allow customers outside the countries of the Eurozone to hold the customer account in the national currency rather than in Euro. The customer's currency selection is final and cannot be changed later. The customer is not entitled to select the currency for the customer account.

It is not possible to transfer/sell/acquire accounts from one player to another. It is also not possible to transfer any funds from one player account to another.

Ambiguous Bets: SoloBet retains the right to refuse the acceptance of ambiguous bets and declare them invalid.

Each user may only operate one account. A user already registered is forbidden to register again under another name or with another email address. In the case of violation against this condition bets already made may be reversed afterwards and booked betting bonuses scratched. The possession of a Siskwoin customer card may not be regarded as an additional betting account in terms of these paragraphs.

Organised Betting

Customers must place their bets as individual persons. Should one or more customers try to place the same bet several times, their bets can be reversed. This rule may also be applied to already evaluated bets, if SoloBet suspects that several customers have formed a syndicate or the respective bets have been placed repeatedly by one or several customers or the bets have been worked out together. In this event SoloBet retains the right to confiscate the funds contained in the account.

Without prejudice to regulation IV 1 d) SoloBet may permit commercial bets in case of prior authorization / approval.

It is the betting customer’s responsibility to immediately report any amount erroneously credited to his account. Any winnings from an error are null and void regardless of how they occurred.

A bet is only confirmed when it is shows up in the customer's betting account under "my bets".

At SoloBet discretion, it will pay the customer a bonus for fulfilling certain criteria. The criteria determined at the time of placing the bet apply. The customer will find these on notices at the agency, on the Internet or sent by email. The bonus granted will be automatically credited to the betting account.

The customer may independently deactivate his betting account temporarily or permanently. The corresponding settings can be carried out in the area "My data". In the case of deactivating an account in conjunction with preventing compulsive gambling, the betting account may only be reopened by SoloBet and only following a delay of seven days.

The customer can independently set limits for his bets and losses for his betting account. The corresponding settings can be carried out in the area "My data". Reductions in limits will become active immediately; increases in limits will only become active following a delay of seven days.

SoloBet offers two types of betting accounts.
1. The betting account on the Internet
  
  The customer must open a betting account on the SoloBet Web Site www.SoloBet.com gain access to a betting account.
  1. The customer is responsible for keeping his username and password secret. SoloBet assumes no liability for bets placed by third parties that gain access to this information.
  2. Deposits and pay-outs for the betting account can be transferred via various payment systems such as credit cards, bank transfers and others. The processing of bank transfers generally takes 2 – 4 working days.
  3. All payments are made through secure connections so that the unauthorised access by third parties is avoided in the best possible manner.
  4. SoloBet reserves the right to stipulate minimum and/or maximum amounts for deposits depending on the chosen payment method. Possible restrictions can be viewed in the area "payment options" on Siksowin website and will be explicitly stated during the payment process. For bank deposits of less than EUR 25 Siskwoin is entitled to deduct bank fees from the deposit amount.
  5. Siskwoin reserves the right to charge transaction fees depending on the chosen payment method. Possible fees can be viewed in the area "payment options" on SoloBet website and will be explicitly stated during the payment process.
  6. SoloBet reserves the right to add further payment methods or limit or suspend existing ones.
  7. Charge backs, cancellation fees, reverse posting and similar costs that are incurred for incorrect payments, go to the account of the betting customer.
  8. If the customer decides to use electronic payment, he excludes any recall or similar actions when the placement order has been performed properly. Otherwise the internationally recognised provisions and laws for electronic payment transactions apply.
  9. Siskwoin is not a financial institution and no interest is paid on any funds, irrespective of the amount, held in the player’s account.
  10. SoloBet is bound by law to review customers’ identity if payouts or transactions of € 2,000 or more are requested. Siskwoin reserves the right to review customers’ identity too in the event of lower amounts or suspicious transactions.
2. The SoloBet Customer Card
  
  This can be applied for at any betting agency. There is no legal claim to the issuance of a customer card. SoloBet and the betting agency can refuse to issue a customer card without providing a reason.
  1. The betting agency issuing the card is exclusively responsible for the balance on the customer card. Deposits and payouts can only be made there. SoloBet assume no liability for the balance on the customer card.
  2. The customer card is registered to the owner and is not transferable. The card remains the property of SoloBet In order to control or avoid misuse of the card, the user must positively identify himself on request of the personnel of the betting agency when presenting the customer card.
  3. The customer card must be stored with special care to avoid it being lost or misused. The loss of the card must be reported to the betting agency immediately, which will arrange for SoloBet to block the customer card. Siskwoin does not assume any liability for misuse of the card.
  4. The customer is responsible to keep his password secret. SoloBet does not assume any liability for bets placed by third parties that had access to this information.
  5. If the user loses the customer card he can apply for a new card by presenting suitable identity documents, but cannot have the balance transferred onto this new card. SoloBet reserves the right to charge an appropriate fee for expenses and costs.
  6. The user is obligated to regularly check his betting account operated with the customer card. For this purpose an info terminal is available to the user at the betting agency. If irregularities are discovered the user must inform the card-issuing betting agency immediately.
  7. Cancellation occurs with the confiscation or blocking of the customer card. In this case a refund of the remaining balance, including possible bonuses granted or parts thereof, is excluded. If a customer card has been misused, SoloBet reserves the right to pursue criminal prosecution.
  8. SoloBet reserves the right to change, end or replace of customer card service with another programme at any time by adhering to an adequate term and adequately protecting the interests of the user. The user will be informed of this through a notice at the betting agency. In the case of important reasons ( e.g. changes to the law) it is permitted to suspend, supplement and/or change the service or parts thereof without notice.
  9. Liability by SoloBet for damages incurred by the user from the use of the customer card is excluded. For all disputes arising from or in connection with the use of customer cards the legal venue is agreed to be the head office of the card-issuing betting agency.

Account Pay-out

For Internet accounts
1. Each pay-out request is checked by a Siksowin employee and transferred manually. There are no automatic transfers.
2. All amounts deposited must be used at least once for betting/casino games. All betting/casino winnings can be requested for pay-out. Corresponding bonus conditions must be fulfilled.
3. The customer may request a pay-out of the existing balance of his betting account or part thereof at any time, provided that all incoming payments have been confirmed and all amounts deposited have been used at least once for placing bets. The customer informs SoloBet of a pay-out request using the appropriate form on the Internet site. The minimum pay-out per bank transmission is EUR 25. Smaller amounts can be exclusively paid out via a different payment method and in accordance with the European anti-money laundering regulations. Siskwoin reserves the right to confirm or deny the payment in that sense that the payment has to be made by the same method as the deposit was made.
4. Pay-outs are credited to the same account and payment method used to deposit. If the depositing method does not have a credit option, the pay-out can be credited to a bank account nominated by the customer which identifies him as the account holder. In case of doubt, SoloBet reserves the right to make pay-outs only after being presented a valid passport or an equivalent identity document or other documents. If a pay-out is requested SoloBet reserves the right to withhold this pay-out until the payment details have been verified.
5. Complaints with regard to pay-outs must be registered within 30 days of the pay-out request.
6. The customer may request three pay-outs per week (Monday – Sunday) free of charge. For each additional pay-out during a week SoloBet shall deduct of fee of EUR 5.
7. SoloBet reserves the right to reject a customer's withdrawal request via a particular payment method and require a transfer to the customer's bank account without providing a reason.
8. All winnings from wagers booked off the customer card shall automatically be credited to it. Printouts of stored bets are for the user’s information only and do not constitute a payout claim. Pay-outs from credit balances stored on the customer card are possible at the card-issuing betting agency against signing a pay-out receipt or at an agency authorised by it. For control purposes and to avoid abuse the presentation of a suitable identity document may be required.
9. Credit balances are administered exclusively by the issuing betting agency. Siskwoin has no claim on pay-outs.

Placing a bet on www.SoloBet.com and tur.SoloBet.com

Each time the customer places a bet he acknowledges the validity and acceptance of the existing betting terms and conditions in their valid version. In the case of any dispute between the English language version of the Terms and Conditions and versions in other languages, the English language version shall prevail.

A bet is on principle only accepted when the customer’s betting account contains sufficient funds.

If a wager is accepted despite insufficient funds, for example due to a technical fault, the bet shall be declared invalid. SoloBet is not liable for damages.

Bets are placed online on the SoloBet website. Bets may not be sent to SoloBet by mail, fax, email or by any other method. Bets sent to SoloBet in such a way are invalid regardless if they have been won or lost.

A bet is concluded as soon as SoloBet has sent an electronic confirmation via Internet on www.SoloBet.com and tur.SoloBet.com (bet is confirmed).

A bet is invalid if the date and time of placing the bet or the customer’s necessary personal data have verifiably been omitted due to transmission errors. The stake shall be refunded.

Bets that are accepted after the start of the betting event are also declared invalid. This does not apply to live bets.

SoloBet shall determine the time when bets are no longer accepted.

Winnings are automatically credited to the betting account. In individual cases, the credit of winnings may be postponed until the official race report has been published. The betting agency shall only pay out winnings on presentation of the original betting slip.

The minimum stake per bet is: EUR 1.00. For system and multiway the minimum stake per combination is: EUR 0.25.

Only records made by SoloBet are authoritative in relation to the contents of all bets. On request, SoloBet is obliged to present these records. Adjustments can only be made to the betting account to rectify an obvious error or obvious typing or calculating error.

The customer is obligated to check that the details of his bet are correct. Under specific circumstances, SoloBet offers a possibility of cancellation for certain betting slips. This offer is voluntary on the part of SoloBet ,i.e. the customer shall have no claim to cancellation being made for a betting slip. The cancellation can be made online under "my bets". Reversal by email, mail, fax, telephone or other methods of communications are not possible. Live bets are on principle not reversible.

Account information

Every customer can request a report under "Account statement" in the form of a betting account statement at any time.

By entering the username and password on the SoloBet website all betting transactions for various periods can be displayed and printed out.

Complaints regarding specific bookings can only be accepted within 30 days after the booking day/day of placing the bet.

Betting information

All information offered on the SoloBet website and other media is without guarantee. Especially starting times may change without SoloBet ’s knowledge or may be incorrectly transmitted by third parties. Fixed winning rates and odds are subject to free supply and demand.

SoloBet is not obligated to make additional information available about the competition (e.g. league, cup or friendly match), about shortened playing times or about the match venue (e.g. neutral venue). If SoloBet makes such information available it is without guarantee and has no influence on determining the winnings.

SoloBet does not guarantee any information on types of results, statistics, live scores etc. that has been made available.

Stakes and special conditions for the shop business

The agent has no power of representation for SoloBet. He is not entitled to execute a declaration of intent for and against SoloBetor accept one. In particular, the agent may not change odds on behalf of Siksowin. The agent is the customer’s representative. He is also his authorised recipient for declarations of intent as well as payments with regard to betting placements.

All current odd lists are displayed on the SoloBet Web Site www.SoloBet.com/pdf in their up-to-date version. They are available at agents. The starting times displayed on the Siskwoin odd list should be considered a guideline only. The actual start times are authoritative.

SoloBet reserves the right to charge a fee on single bets, types of bets, match pairings, combinations etc. without providing a reason. Only SoloBet determines the amount of the fee. Fees can vary according to different bets, type of bets etc. A notice at the shop gives information on possible fees. The fees are displayed on the betting slip.

Several people may place bets together. For gaming syndicates the member placing the bet becomes SoloBet, contract partner. If there is doubt, SoloBet reserves the right to request proof of identity.

Winnings are only paid out on return of the original betting slip.

Stakes
1. The bet is concluded when the agent enters the customer’s bet into SoloBet central computer and SoloBet confirms or accepts this electronically online. Bets may not be sent to SoloBet by mail, fax or email. SoloBet does not conclude bets received in this manner. SoloBet must expressly agree to this method of receiving bets for them to be concluded. The agent is not entitled to accept these bets.
2. The betting customer is obligated to ensure that his bet is correct before submitting it. Later complaints cannot be considered. The bet is invalid if the date and time of placing the bet has verifiably been omitted due to transmission errors. The stake shall be refunded.
3. The minimum stake per bet is: € 2.00. For combination bets the basic minimum stake per combination is: € 0.25. SoloBet reserves the right to arrange different amounts with individual SoloBet betting shops. In this case the changed ruling is displayed on a notice.
4. Changes made to the entry on the original betting slip/betting agency confirmation or any other manipulations exclude the customer’s claim to winning. The stake is not refunded. For disputes arising from facts regarding the bet, the betting result or the calculation of the pay-out odds the punter can further call upon an expert appointed, at his request. This expert will hear the two parties and decide the matter under dispute. The decision of the expert is binding on both parties provided it is not obviously wrong. The costs of the expert go to expense of the party disadvantaged by the expert determination.

General Betting Rules

Special betting rules apply to certain types of sport and betting markets. Customers are required to initially take note of these special betting rules because they have preference over the General Betting Rules.

Sports bets can be made as single, combination (accumulated bets) or system bets. Single bets may not be allowed for certain types of sports or events. Details of this can be taken from the current rating list (e.g. min. 3 games).

The result after normal game time applies for all sports. Possible extra time or penalty shoot-outs do not affect the evaluation of winnings. Exceptions to this are made known either at betting markets or in special rulings for the sports.

Ante-post bets
1. In general ante-post bets are offered for the turnout of a major event (tournament). For example, the bet could be offered in the form of a question:
  1. Which football team will win the world cup?
  2. Who will win the Wimbledon tennis tournament?
  3. Which team will be relegated in the German Bundesliga?
2. Ante-post bets are offered regardless of whether or not all participants are listed or take part. All stakes for ante-post bets are lost if the participant or team, on which the bet was placed fails to take part or gives up.
3. The actual result is based on the last game/event (e.g. final match or last day of play) at midnight (local time of the event). Changes to the result made after this point – regardless of the reason – have no affect on the evaluation of the betting event.
4. If two or more participants share a particular final position, the rates/odds are divided by the number of participants sharing the position.
Live bets
1. Live bets are identified by being marked "Live", TOP" or "HT". These bets are explicitly open to betting even after the event has begun. The odds are continually adapted to the current run of play. Since up-to-dateness is of the essence, the live bet odds are only shown on special screens or on the internet. Bets marked with "HT" are only offered during the half-time break.
2. Once SoloBet has accepted a live bet it can no longer be cancelled.
3. If data transmission is delayed and/or TV reporting is time-delayed during live bets, resulting in a major change in the run of play not being taken into account in the odds, SoloBet reserves the right to evaluate any bets placed as invalid.
4. For every live bet, the current result/latest score is always quoted. The event bet on is invalid if the latest score quoted is significantly incorrect.
5. The rules valid for sports in these betting conditions are valid for live bet sports as well.

Betting markets

SoloBet offers a number of betting markets for sporting event that are always displayed in the up-to-date form of the website. It is generally prohibited to bet on different betting markets for one sporting event in a combination bet (e.g. Bayern Munchen wins and final result 3:0).

Sports
There are specific betting offers and odd criteria for every sport. The following lists the most popular and most frequently offered sports. SoloBet also offers odds for different types of sport (e.g. boxing) depending on the type and schedule of events. The general betting terms and conditions apply to sports not listed.

Football / Soccer
Unless expressly stated to the contrary, bets offered on all soccer matches are based on the score at the end of normal playing time. The term ‘normal playing time’ refers to a 90-minute match or match time plus the time added by the referee for stoppages but not possible extra time or penalty shoot-outs.

If the match is played on neutral ground the team listed on the left is the home team and the team listed on the right is the away team.

Ice Hockey
Unless expressly stated to the contrary, bets offered on all ice hockey matches are based on the score at the end of normal playing time. The term ‘normal playing time’ refers to a 60-minute match (3x20min), not a possible extra time or penalties etc

American Sports (NFL; NBA; WNBA; MLB)
Unless expressly stated to the contrary, bets offered on American Sports are based on the score at the end of normal playing time including overtime.

This does not include the American Soccer League (MSL) and the National Hockey League (NHL), which are based on the score at the end of normal playing time.

Tennis
All bets are only valid after the first ball has been played. If a player pulls out of the match or the match is aborted (injury, pull-out, disqualification) after at least one ball has been played, the bet is declared invalid. This shall not apply to betting markets that have already been evaluated or decided after the time of the abortion (for example winning a set, winning a game, over/under-bets).

If a match is interrupted or postponed, the bet remains valid for the tournament until the match has actually been played.

If the match is not part of a tournament, the match will be evaluated as invalid unless it has been replayed or continued by the end of the next day.

Basketball
All possibilities of betting offered on basketball shall relate to the result after the playing period including possible overtimes. Under certain circumstances, SoloBet also offers odds on a draw (X) for the "tip" type of bet. In such a case, the result after the expiry of ordinary playing time shall count.

Privacy Policy

The customer agrees that his personal data provided in connection with placing bets, may be stored and processed within the normal betting operations.

SoloBet will only process the customer’s personal data for the purposes for which it collected it, namely to provide the customer with an online betting service.

SoloBet does not normally share the customer’s data with any other third parties; however, at times SoloBet may be required by law or legal process to disclose personal information. SoloBet may also disclose information about the customer if it believes that disclosure is necessary for the public interest.

The customer has a right to access his/her data and request it to be changed at no cost. A full deletion of the data is not possible.

The customer also has a right to stop receiving marketing information. Please contact customer support if you would like to stop receiving marketing information. Customers may activate and deactivate the receipt of marketing material personally by way of their account settings.

Complaints

SoloBet will endeavour to make a player’s experience with SoloBet.com an enjoyable one. However, there may be occasions where a player may feel dissatisfied with the quality of SoloBet product/s or of its customer service. A player may raise a complaint by addressing an e-mail to SoloBet’s Customer Service at management@SoloBet.com. The complaint will be escalated to management and SoloBet endeavours to handle it within 48 hours of receipt.

It is important that only complaints of a serious nature are escalated to the Authority.